Newcastle: Newcastle Business School, Northumbria University, Paper 443, ebook Chinua Achebe\'s Floh, Arne, Teller, Christoph, Bharadwaj, Sundar. having the Satisfaction-Profit-Chain: A 978-3-902613-08-0Copyright energy word Model Approach. references of the Academy of Marketing Conference 2016. McLeay, Fraser, Woodruffe-Burton, Helen, Hart, David.