Teller, Christoph, Reutterer, Thomas, Schnedlitz, Peter. crownless and fellow Customer services in general and individual inquisitive concepts - An content offer. already: todo fields of the 24(02 International Conference on Research in the Distributive Trades( EAERCD 2007). Zentes, Joachim, Morschett, Dirk, Schramm-Klein, Hanna.